Maintenance and Support
Website Maintenance and Support
Our Website support services are managed by dedicated and Experienced client service managers based in our office in London
24/7 Availability
Impressive Uptime
Local Support
Maintenance and Support
Working hard for your business
We provide various Website maintenance plans that encompass all kinds of websites and platforms, from small ecommerce to more extensive enterprise sites.
Overall Lower Cost
We have a very flexible designed for your flexible needs 🙌🏼 We have all the options available, simple get in touch and we can discuss the details.
On Demand Services
You don’t have the need of maintenance now but need an expert as and when needed, no problem we have a On Demand Services, which will support your business when needed.
Key Campaign Deliverables
Do you need a professionals available to support your key campaign so they get delivered on time without any delays, we will plan and implement the solutions with you just as your own team.
Routine Fixes & Security
To ensure your Website always stays safe and secure, thereby safeguarding your business’s online presence.
Priority Support
We are always here to help you and your teams when they need in help or require a simple question answer.
Access to multiple resources
Access to a wide range of resources, including developers, designers, and marketers, ensures a comprehensive and holistic approach to maintaining and enhancing your Website.
Flexible & Transparent
Start with as little as 5 hours a month
Our core values demonstrate who we are and how we work. We are always available to provide comprehensive website maintenance services in the UK.
If you need a retainer, our rates are typically 30% lower than if you hired us on an on-demand basis. However, projects that take longer will still be billed at the same lower retainer rate.
As mentioned, we offer a flexible model to suit your business needs. We even provide dedicated resources, such as developers or designers, for full-time engagements for as long as needed.
Why us?
Why Choose Us?
Our team of professionals are dedicated to serve you with the best web maintenance and support services. Our technical support system offers 24/7 backup services. You will be impressed by our uptime, high availability, robust security features, and managed services.
Our Clients
Explore our projects
Amathus Drinks
We are spearheading substantial enhancements to the overall infrastructure.
Wowcher
In our partnership with Wowcher, we tackled a spectrum of pivotal challenges.
Client Review
FAQ’s
Have questions in mind?
Our website maintenance and support packages allocate time specifically for enhancing and updating the technical aspects of your website, ranging from the introduction of new features to the rectification of errors.
These errors could be present in the code, content, graphics, videos, or images.
The support time is frequently utilized to address issues related to Google Page Speed, such as an excess of large images, slow ‘time to first paint’ issues, or an overabundance of plugins, all of which can slow down page loading and result in a less than optimal user experience.
We conduct regular reviews of your CMS and apply necessary updates to keep the platform current, which includes:
• Implementing security patches
• Updating themes
• Upgrading the CMS
• Updating plugins
The availability of our office hours support service is outlined as follows:
Ticketing Systems:
Available around the clock, 24 hours a day.
Telephone Support:
Operational from 9:00 A.M. to 5:30 P.M., Monday through Friday.
Email Support:
Monitored from 9:00 A.M. to 5:30 P.M., Monday through Friday. Emails received outside of these hours will be collected, but action cannot be guaranteed until the next business day.
Out of Hours Support:
Support during weekends and emergency contact numbers can be provided.
We classify bugs or issues into the following categories:
• Priority1 – The website is down or causing data corruption.
• Priority2 – A critical issue exists for which there is no workaround, preventing a certain process from continuing. However, other areas of the website are still functioning correctly.
• Priority3 – A non-critical issue that can be scheduled for resolution in due course.
