Emergency Support and Project Rescue
Emergency Support and Project Rescue
Are you currently looking for a partner to help and guide rescue your project?
24/7 Availability
Impressive Uptime
Local Support
Support and Project Rescue
Project Rescue and Ongoing Support
We provide emergency and project rescue services for ecommerce and software development project.
Emergency Support
Our support services, catering to all types of platforms, softwares and websites, from compact e-commerce sites to larger-scale enterprise websites, specifically designed for emergency support needs.
Project Rescue
Are you seeking assistance for an established business that’s struggling due to a poorly executed website or software project?
Code Audit
Our code audit services are designed to keep your website up-to-date with the latest technologies and trends, thereby improving its performance and user experience.
Ongoing Support
Our ongoing support services are designed to maintain the safety and security of your website.
Ad hoc Support
We are always available to provide comprehensive website maintenance services in the UK.
Flexible & Transparent
Monthly or Ad-hoc website maintenance
Our core values demonstrate who we are and how we work. We are always available to provide comprehensive website maintenance services in the UK.
Need an Emergency Support?
Trusted Maintenance and Support
Our Ecommerce Support Services offer a comprehensive range of services to support your ecommerce stores. We offer ongoing assistance and monthly time slots to utilise our design, development, and ecommerce strategy proficiency. Our support extends to strategic planning with a focus on crucial KPIs aimed at fostering growth and enhancing the performance of your store’s traffic.
Simultaneously, our support services encompass custom development and software integrations, including ERP, CRM, and PIM. If you have any queries about our ecommerce services, please don’t hesitate to reach out. Our ecommerce specialists are always ready to assist you. Our Ecommerce support services help businesses of all types weather you are B2B, B2C and DTC we have a custom solution based on your business needs
How to Get Started?
Our team offers the following solutions to address all technical challenges of your ecommerce store:
To find the best-fit Ecommerce developer or team for your project, it’s essential to provide a clear description of your requirements.
Having a direct conversation with your prospective programmer or team member is an excellent way to ensure clear communication and alignment on Rescue project requirements. Here are some steps to make the most of that call.
Our rescue project deployment strategy is meticulously designed to swiftly identify issues, implement effective solutions, and ensure a smooth transition to a fully functional system. We're here to help you navigate through the toughest of situations.
Our project rescue implementation plan is a strategic approach designed to salvage struggling projects. It starts with a thorough assessment of your project to identify the root causes of the issues. Based on this, we develop a tailored rescue plan and implement it, using our technical expertise to rectify issues and get your project back on track. We continuously monitor the project's progress and make necessary adjustments. Once the project is stable, we hand it back to your team with detailed documentation. Our goal is to transform your struggling project into a success story.
Our ongoing support services are designed to ensure the continuous operation and success of your project. We provide regular updates, security checks, and performance optimizations to keep your website or software project running smoothly. We also offer immediate assistance to address any issues that may arise, ensuring minimal disruption to your operations. Our team is committed to maintaining the health of your project, safeguarding your business's online presence, and helping you achieve your goals. We're here for you, providing the support you need when you need it.
Why us?
Why Choose Us?
Our team of professionals are dedicated to serve you with the best web maintenance and support services. Our technical support system offers 24/7 backup services. You will be impressed by our uptime, high availability, robust security features, and managed services.
Our Clients
Explore our projects
Amathus Drinks
We are spearheading substantial enhancements to the overall infrastructure.
Wowcher
In our partnership with Wowcher, we tackled a spectrum of pivotal challenges.
Client Review
FAQ’s
Have questions in mind?
Our website maintenance and support packages allocate time specifically for enhancing and updating the technical aspects of your website, ranging from the introduction of new features to the rectification of errors.
These errors could be present in the code, content, graphics, videos, or images.
The support time is frequently utilized to address issues related to Google Page Speed, such as an excess of large images, slow ‘time to first paint’ issues, or an overabundance of plugins, all of which can slow down page loading and result in a less than optimal user experience.
We conduct regular reviews of your CMS and apply necessary updates to keep the platform current, which includes:
• Implementing security patches
• Updating themes
• Upgrading the CMS
• Updating plugins
The availability of our office hours support service is outlined as follows:
Ticketing Systems:
Available around the clock, 24 hours a day.
Telephone Support:
Operational from 9:00 A.M. to 5:30 P.M., Monday through Friday.
Email Support:
Monitored from 9:00 A.M. to 5:30 P.M., Monday through Friday. Emails received outside of these hours will be collected, but action cannot be guaranteed until the next business day.
Out of Hours Support:
Support during weekends and emergency contact numbers can be provided.
We classify bugs or issues into the following categories:
• Priority1 – The website is down or causing data corruption.
• Priority2 – A critical issue exists for which there is no workaround, preventing a certain process from continuing. However, other areas of the website are still functioning correctly.
• Priority3 – A non-critical issue that can be scheduled for resolution in due course.
